FAQ

General Questions

1. What is Xymera?
Xymera is a beauty and wellness brand dedicated to offering innovative, high-quality tools designed to elevate your self-care routine. Our products blend advanced technology with modern design to help you feel your best—whether it’s relieving muscle tension, enhancing skin health, or promoting relaxation.

2. How does the Xymera 4-in-1 Electric Cup Massager work?
Our 4-in-1 Electric Cup Massager uses cutting-edge technology that combines suction, heat therapy, red light therapy, and massage. This powerful combination helps relieve muscle tension, boost circulation, and promote skin rejuvenation, making it ideal for fitness enthusiasts, athletes, and anyone seeking relief from chronic discomfort.

Orders & Shipping

3. How can I place an order?
Simply browse our store, add your desired products to your cart, and proceed to checkout. We accept various secure payment options, including PayPal and major credit cards.

4. Where do you ship?
We offer worldwide shipping! No matter where you are, Xymera brings beauty and wellness right to your doorstep.

5. How long does shipping take?
Shipping times vary based on your location:

  • United States: 5–10 business days
  • International Orders: 10–20 business days
    You’ll receive a tracking number as soon as your order ships.

6. How much is shipping?
We offer free shipping on all orders over $50. Standard shipping rates apply for orders below this threshold, calculated at checkout.

Returns & Refunds

7. What is your return policy?
We offer a 30-day money-back guarantee. If you’re not completely satisfied with your purchase, you can return your item within 30 days of receiving it. Products must be unused and in their original packaging.

8. How do I start a return?
Contact our support team at support@xymera.store with your order number and reason for return. We’ll guide you through the process.

Product Use & Care

9. Is the Xymera 4-in-1 Electric Cup Massager safe for all skin types?
Yes! Our device is designed to be gentle and effective on all skin types. However, if you have any specific skin conditions or medical concerns, we recommend consulting with a healthcare provider before use.

10. How often should I use the massager?
For best results, we suggest using the massager 2–3 times per week. Always follow the user manual for optimal use and safety instructions.

Contact Us

11. How can I reach customer service?
You can contact us anytime at support@xymera.store. Our team is available Monday through Friday and will respond within 24–48 hours.

12. Do you offer warranties?
Yes! All Xymera products come with a 1-year limited warranty covering any manufacturing defects.